"One of our big messages is set the policies, set the goals, set the targets, and let us figure out how to get there with a range of options and keep costs low for customers."

"Right now, 38% of our customers are on time-of-use rates, and another 21% are on residential demand rates that also have a time-of-use component."

An inside look at the latest happenings in Arizona's largest electric utility.

It is special to go in-depth with workers at all levels of the utility, to peel back the layers, and spend time getting to know them.