Understanding Utility Customers

EY

“Around North America, almost every utility we talk to is embracing process automation and forms of artificial intelligence for the employee and customer experience, both front and back office. We are in the fourth technical revolution.”

PPL and SEPA Fact-Find in Australia

Rooftop Solar

“We push technology hard at PPL mainly because we want to be the best utility in the country, in the world. That’s our goal, and you can’t be that unless you go out and learn from others.”

Picture Energy: NASEO 2023

Memorable Moments

The National Association of State Energy Officials held its 2023 Energy Policy Outlook Conference with the theme of lean Energy Abundance: An Economic and Climate Advantage.

On the Front Line in Ukraine

DTEK

Inspiring words by DTEK CEO Maxim Timchenko: Our industrial consumers are ready to pay the European price, so they have a guaranteed supply of electricity. We are in discussion with our government to liquidate this economic distortion, so we can use this available cross-border capacity at full capacity.

USEA State of the Energy Industry Forum: Mike Sommers

American Petroleum Institute

“This is the moment we believe we can finally get permitting reform done. There is a bipartisan consensus to get this done. You’re not going to be able to build out these high-powered transmission lines. We need more pipelines in this country to transport product from where it is to where it needs to be.”

USEA State of the Energy Industry Forum: Maria Korsnick

Nuclear Energy Institute

“The IRA includes a new production tax credit to help the existing fleet stay online for years. It encourages new nuclear with a clean electricity investment tax credit that covers 30% of investment in zero carbon facilities, including nuclear. If the company uses American manufacturing, they get an additional 10%. If you build in a community supported by a retiring fossil fuel plant, that’s another 10%.”