Kentucky Communications Director
Kentucky PSC
"Explaining what the PSC does has become a much bigger part of the job in recent years."
Kentucky Administration and Customer Services
Kentucky PSC
" We tell the customers we’re not taking sides. We’re just telling you what the rules, regulations, statutes, and tariffs are."
Kentucky Financial Analysis
Kentucky PSC
"More focus is given to the reasonableness of the settlement."
Kentucky General Counsel
Kentucky PSC
"We do placement of cell towers in areas that do not have local planning and zoning."
Kentucky Executive Directors
Kentucky PSC
"We tag-team a lot of work. She takes the rate cases, and I take all the administrative-type cases."
Commissioner Talina Mathews
Kentucky PSC
"We are responsible for setting rates that are fair, just and reasonable, not accepting rates that someone else has agreed to. That’s a culture change from the utility perspective."
Vice Chair Robert Cicero
Kentucky PSC
"We are trying to bring a private sector perspective to the process."
Chair Michael Schmitt
Kentucky PSC
"We developed a pilot program allowing periodic rate increases without filing a full-blown rate case, to reduce the time to process rural electric cooperative rate cases."
A Day at the Kentucky Public Service Commission
Eleven Interviews
PUF met with the PSC's three commissioners and its staff.
Pricing Innovation
Changing the Game
Business models will be tailored to meet market purpose and require pricing approaches that match the nature of the offering to how customers perceive value.