“We’ve got to build customer loyalty. Satisfaction isn’t enough anymore. I’m always looking for partners to help us grow customer loyalty.”

“Having these conversations about how to move forward together, is probably the most impactful thing we can do at gatherings like this.”

“We have a company goal to reduce carbon dioxide emissions from our company eighty percent by 2030 and an aspiration to be carbon-free by 2050.”

“We have to now compare ourselves against best of breed players across all industries because that’s the new bar.”

A fascinating gathering from SEPA’s Summit to help understand our evolution and revolution.

“We’re changing the world in our industry, and if you go to a country that doesn’t have reliable, affordable, clean power, life is very different.”

“Today we’re forty percent renewable, with hydro, wind, and a little bit of solar. By the end of next year, we’ll be fifty percent, and we’re rapidly scaling up over the next couple of decades.”

“In 2006, when I became CEO, less than 2% of the CEOs were women. Today, there are 22% female CEOs – that’s huge progress.”

“We view ourselves as an energy transformation company, that our role is delivering on our obsession and love of customers and doing that in a way that delivers on our love of the planet and need to transform to a zero-carbon future.”

“When I showed up to one of my first power conferences after becoming the permanent CEO, there were only two women CEOs in attendance, including me.”