Mobile Mindset
Meeting customers’ service expectations in the smart phone era.
Mobile data services play a vital role for utilities to better engage customers and provide vital information during outage situations.
Customer Engagement
Turning Toward Customers
Utility transformation guided by improved customer insight.
Improved customer insight can help utilities transform their business models, to strengthen engagement with consumers and remain competitive as the energy sector evolves.
Energy Efficiency Unknowns
Making efficiency programs work requires understanding real-world behavior.
Efficiency programs often fall short because they don’t account for human behavior. Systematic studies with randomized trials can bring better results.
Tweet, Like, and Follow
Utilities get serious about social media.
Social networks offer substantial communications value, and utilities can no longer ignore them. A successful strategy, however, requires careful management.
Big Data, Big Change
Analytics chart a path for industry transformation.
“Without integrating operational data with traditional IT data, I don’t think the industry would be any further along than it was five or 10 years ago.”
~Steve Ehrlich, Space Time Insight
Toward a Self-healing Smart Grid
Advanced distribution management technology promises to revolutionize operations.
Building blocks of the self-healing grid are taking shape. End-to-end integration will enable the grid to achieve 21st-century resilience.
Accentuate the Positive
A practical guide to explaining the value of the smart grid.
Despite challenges, grid modernization is paying off for customers. Smart grid progress depends on clarifying the vision and communicating value.
Cycle of Innovation
IEEE revisits interconnection standards for DG, microgrids, and smart grid.
IEEE considers new standards for grid interconnection of distributed generation, even as market innovation alters the playing field.
ISO 50001: Busy Work or Revolution?
Supporting continuous improvement in energy management processes.
By promoting the ISO 50001 energy management standard to industrial customers, utilities can increase loyalty, encourage efficiency, and support industrial growth.
Franchise Fracas
Will Boulder be the last city to go muni? Don’t bet on it.
When the goals of a utility and its host community aren’t in sync, breakups happen.