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Framing Virtual Reality

What’s old is truly new again.

Virtual reality – a fully immersive, all-encompassing experience – has, for decades, captured the imagination of science fiction writers and tech innovators alike. How will this technology change the way we communicate or transact business?
Byline: 

Shawn DuBravac

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Rhode Island: The Challenge of an Aging Infrastructure

2015 Regulators Forum

Clearly, one of the most significant issues we face today is aging infrastructure. It’s akin to a marathon – a race we absolutely have to finish. Since 1990 we’ve replaced more than 65,000 miles of cast iron and bare steel pipe, but we still have a long way to go.
Byline: 

Paul J. Roberti, Rhode Island PUC

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Georgia: On Becoming a Social Media Junkie

2015 Regulators Forum

Being in the “energy” business as a commissioner, staff, lobbyist or industry leader is hard enough without social media, right? When you add Twitter and Facebook to the mix, it is enough to drive one crazy. Who needs it? Well, we all do, really.
Byline: 

Tim Echols, Georgia PSC

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South Dakota: A Unique Fuel Mix

Chris Nelson, vice-chairman, South Dakota Pub. Utils. Comm’n

Seventy-three percent of our generation is carbon-free, yet the EPA’s 111(d) rules require a 48 percent reduction in our CO2 emission rate. That steep reduction will be very difficult to achieve and will be costly for our electric customers. The commission’s chief concern is keeping a lid on consumer prices, especially given the pressure exerted by EPA.
Byline: 

2015 Regulators Forum

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Oregon: Situated Quite Well

2015 Regulators Forum

States that have coal-dependent economies will likely have more difficulty complying with the Clean Power Plan than states like Oregon. There will be rate impacts to be sure. The trick will be compliance at the most reasonable cost that that can be assured.
Byline: 

Susan Ackerman, chair, Oregon PUC

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2015 Regulators Forum

State Utility Commissioners in Their Own Words

Susan Ackerman, chair, Oregon PUC; Chris Nelson, vice-chairman, South Dakota PUC; Tim G. Echols, Georgia PSC; Paul J. Roberti, Rhode Island PUC
Byline: 

Susan Ackerman, Chris Nelson, Tim G. Echols, and Paul J. Roberti

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Rethink Your Marketing

Your customers are going mobile. So should your ad dollars.

Just how are utilities getting out the word? Legacy media is important but the use mobile devices are gaining ground.
Byline: 

Cavan Chasan

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Architecting the Future

Consumers now are setting the agenda.

Accenture lays out the map for navigating the utility landscape, where customer engagement is the name of the game, and digital makes the rules.
Byline: 

Tim Porter, Naomi Manley-Casimir, and Aaron Saint

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Tweet, Like, and Follow

Utilities get serious about social media.

Social networks offer substantial communications value, and utilities can no longer ignore them. A successful strategy, however, requires careful management.
Byline: 

Todd Black

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The Social Utility

Mastering multi-channel communications for customer service success.

Utilities across the country are experimenting with various new ways to communicate with customers—from Twitter feeds to text alerts. But few utilities have figured out how to integrate new media channels into a coherent customer engagement approach. A multi-tiered strategy will best serve the needs of customers—and the utility.

Byline: 

Paul Woods

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