New Directions in Distribution Management

Advanced systems turn ‘event-driven’ binary schemes into hybrid hierarchical controls.

Advanced distribution management systems (DMS) are providing unprecedented levels of control and efficiency. With greater knowledge about system loading and status, utilities can better make investment decisions—and operators will be better able to keep the lights on as the power system evolves.

Pay by Text

SMS offers an alternative to paper billing. Smart Meters Driving Adoption Customer Engagement Supporting the Payment Process Learning from Europe

Text messaging promises benefits in customer service and bill-payment efficiencies. Utilities have been slow to take up the opportunities, but successes in other industries and among European utilities is opening the door to SMS transactions for American power companies.

Vendor Neutral

(February 2011) Silver Spring integrates Itron meters; PECO picks Sensus; AT&T and Elster sign agreement; PSEG Fossil selects ABB for a multi-phase controls project; Trilliant secures equity financing and wins Burbank ARRA contract; Navigant buys BTM Consult; GE acquires SmartSignal; plus contracts and announcements from Survalent, Mitsubishi Motors, AES Energy Storage and others.

Chat Grows Up

Given the consumer push-back against smart metering, utilities can get ahead of the learning curve and provide both customer service and education through proactive online chat technology. But telephone agents aren’t the same as chat agents, and online chat must be properly implemented to maintain the ‘human element.’

The utility industry is in a state of customer service transformation. Many utilities are being forced to reassess their customer service options as they learn to manage the volumes of new smart meter data, while at the same time, responding to customer inquiries about all of the changes.

Can You Hear Me Now?

Cellular carriers challenge mesh-network dominance.

Now that wireless carriers are promoting their networks as a cost-effective communications platform for smart grid data, they face legitimate questions about fundamental performance issues. But if public networks turn out to be the better choice in many cases, utilities might have some explaining to do before state commissions.

Letters to the Editor

(January 2011) Gold Mine or Fool’s Gold?: Debt is recorded on the right side of the balance sheet in recognition that it’s a source of capital, but users of financial statements recognize that it isn’t cash. Likewise, users of financial statements would recognize that moving the book reserve to the right side would not cause it to suddenly become cash.

People (January 2011)

NARUC elects new Executive Committee, Arizona State University chooses former ACC Commissioner Mayes as head of new program at Sandra Day O’Connor College of Law, executive announcements at Southern Company, Calpine, Dominion and more.

Solar Village

Combined efforts bring mutual benefit.

Regardless of what drives the action — state regulation, federal policy, economic reality — collaboration between utilities and the solar industry is now becoming prevalent. Expanding definitions of utility solar business models represent a significant potential for solar market growth, and provide paths for others to follow.

Leaning on Line Pack

Green energy mandates might overburden gas pipelines.

Market rules could evolve to compensate gas suppliers for pressurizing pipelines when needed on short notice. Enhanced ancillary services will require innovative strategies using line pack in interstate pipelines and stepped up communication among gas and electric market participants to preserve reliability objectives in gas and electric markets.