Enhancing Customer-Centricity
Growing New Relationships
A customer-centric approach to product and service design and planning can increase resilience.
Big City, Lights Back On
For decades Kathmandu (Nepal) all but disappeared when the sun went down.
Aggressive demand-side management is reviving the city’s economy.
Exelon's Maggie FitzPatrick
“We must transform how we engage with customers”
FitzPatrick is Senior VP, Corporate Affairs, Philanthropy & Customer Engagement.
Exelon's Chris Gould
Passion and energy of an evolving utility workforce
Gould is Senior VP, Corporate Strategy, Chief Innovation Officer, Chief Sustainability Officer.
Exelon Innovation Expo
We took a ton of pics too; more like two tons
We talked with some of the young and diverse engineers that are leading the way for our industry.
Who's Engineering Tomorrow's Grid?
A visit with Burns & McDonnell in Atlanta
We talked with young and diverse engineers that are leading the way for our industry.
PUF Southeast CFO Roundtable, Part 2
Duke Energy, Southern Co., Dominion
With Steve Young of Duke Energy, Art Beattie of Southern Co., and Mark McGettrick of Dominion.
Coffee Break: Edison International's CEO Pedro Pizarro
‘You have to help define where is it okay to have failure, where is it not okay.’
Pizarro describes EI's experiences prioritizing innovation, embedding an innovation culture, and the lessons learned.
Coffee Break: Southern Company's CEO Tom Fanning
‘Southern Company is the only company in our industry that does robust, proprietary research and development.’
Fanning describes how he built innovation, how to get organizations to change, and maintaining momentum.
Coffee Break: Exelon's CEO Chris Crane
‘You must dedicate your own time to supporting innovation. You also need to say when to shut a project down.’
Crane describes how Exelon approaches innovation both from a broad perspective, and in more narrow terms.