Rethinking Customer Research
Insights from Competitive Industries
It is imperative for utilities to better understand customer needs before someone else does.
Building the Utility Platform
Designing for the Future
The utility of the future will be more renewable, distributed and democratic because it can be and it must be, given the arc of technology, economics and human preference.
Restoring the Power of Running Water
70% of Nepal’s rural population lack grid access
25,000 traditional water mills are scattered in Nepal’s hilly terrain, many abandoned for decades.
Energy People: Joe Hamrock
CEO of NiSource
Joe Hamrock has been NiSource President and CEO since July 2015 and is also a member of its Board of Directors. He also served in a variety of senior executive positions with American Electric Power, including President and CEO of AEP Ohio.
Energy People: Jim Matheson
CEO of NRECA
The National Rural Electric Coop. Assoc. represents more than 900 private, not-for-profit, consumer-owned electric cooperatives which provide service to 42 million people in 47 states.
PUF Southeast CFO Roundtable, Part 1
Duke Energy, Southern Co., Dominion
Steve Young of Duke Energy, Art Beattie of Southern Co., and Mark McGettrick of Dominion sat with us and took our questions.
Illinois Commerce Commission: Executive Director Cholly Smith
“It’s all about embracing a new direction.”
“How do we make the Commerce Commission focus on economic development while balancing the interest of ratepayers?”
Illinois Commerce Commission: ICC Acting Comm. Sadzi Oliva
Three of five Illinois commissioners are Hispanic
“Illinois should be very proud that it is one of the most diverse Commissions in the nation.”
Illinois Commerce Commission: Commissioner John Rosales
“Everything we do has a reaction from the industry.”
“Whatever we do, we do it in a way that it’s going to be best for all, and not to be burdensome on the business community and on utilities.”
Illinois Commerce Commission: Commissioner Sherina Maye Edwards
“Motto: Dance like no one is watching.”
"Establishing the Office of Diversity and Community Affairs was huge. That was a win for this entire agency.”