Conversations with Ralph Izzo, Richard Mark, Charles Matthews, Christine Carmody, Doreen Nichols, Carmen Jandacek, Laron Evans and Michelle Word.

Lippold was commanding officer of the USS Cole when it was attacked by al-Qaeda.

"We’ve increased the adoption of complex rates. Sixty percent of our customers are on complex rates now."

"The massive project we completed was the outreach, education, and migration of close to one million residential customers to new service plans in fewer than nine months."

"Palo Verde produces over thirty million megawatts of clean energy every year, the cleanest energy production of any plant in the entire U.S. operating over the past 27 years."

"Punkin Center was one of the first true distribution system rebuild deferral projects in the nation."

"One of our big messages is set the policies, set the goals, set the targets, and let us figure out how to get there with a range of options and keep costs low for customers."

"Right now, 38% of our customers are on time-of-use rates, and another 21% are on residential demand rates that also have a time-of-use component."

An inside look at the latest happenings in Arizona's largest electric utility.

It is special to go in-depth with workers at all levels of the utility, to peel back the layers, and spend time getting to know them.