Developments in IT, outsourcing, customer information and customer relationship systems are challenging long-held notions on essential operations.
New developments in IT, outsourcing, customer information systems, and customer relationship management are challenging long held notions about utilities’ essential operations.
A behind-the-scenes look at what industry influencers are saying.
Understanding the downstream effects of reading and billing from a customer’s meter in a near real-time scenario will increase significantly the data throughput into current customer information systems. Can current systems handle the volume increase? Will call centers have the capacity to handle increased call volumes once customers have access to smart meters and all that they imply? In this case, would outsourcing certain information technology processes be the answer to reducing a utility’s risk and costs?
Kyoto countries miss their targets, but scientists say climate change was already unstoppable.
Hollywood and the media are way ahead of the politicians when it comes to the greenhouse effect and global warming. But even as utilities try to be good corporate citizens and help devise a federal or national plan, the question remains as to whether the domestic economy can achieve even a modest reduction in CO2 releases—enough to put even a small dent in current predictions of global climate change.
(May 2006) Kinder Morgan Inc. named Steve Kean executive vice president and COO, and Larry Pierce was named vice president, corporate communications. MidAmerican Energy Holdings Co. completed the purchase of PacifiCorp from ScottishPower and announced new staffing. Progress Energy named Jeffrey J. Lyash president and CEO of Progress Energy Florida. Westar Energy Inc. announced several changes in leadership. And others...
The search for supply goes global, for better or worse.
The expected increase in gas consumption for electric generation and high commodity prices has fueled a renewed interest in developing more LNG and other non-conventional resources (coal-bed methane, tight sands and shales, Arctic gas)
Market risks and volatilities are driving asset values higher.
About 10 percent of the power-generating capacity in the United States has changed hands in the past three years. How buyers factor the variables and predict the future will distinguish winners from losers in the evolving power-generation industry.
Should FERC look to all Securities and Exchange Commission precedent for a model?
New regulations from FERC to prevent energy industry market manipulation take deep root in securities industry law. Modeled in part on the Securities Exchange Act of 1934 (Exchange Act), the Energy Policy Act of 2005 (EPACT) outlaws direct or indirect use or employment of manipulative or deceptive devices or contrivances in energy industries FERC regulates under the Natural Gas Act (NGA), the Natural Gas Policy Act of 1978 (NGPA), and the Federal Power Act (FPA).
Congress gives FERC an impossible task: Craft long-term transmission rights to save native load from paying grid congestion costs.
If “perfect” be the enemy of the “good,” then look no further for proof than in Federal Power Act section 217(b)(4), enacted by Congress in EPACT 2005.
Commodity price upheavals are energizing gas utilities to evolve their business models.
Top officials at several U.S. retail gas companies reveal how they are rethinking their business models and developing new approaches to serve customers in the face of supply concerns and price volatilities.
History teaches us that the most successful American businesses emerge from the crucible of competition.
Important challenges still confront the development of a coherent strategy to create an efficient modern transmission system. Assuming FERC and Congress are earnest about creating a 21st century grid, new ideas, projects, and technologies need to emerge.