Fortnightly Magazine - May 2006

Field-Force Management: What's New for the Mobile Workforce?

How the maturation of location tracking can increase efficiency.

To realize the enterprise benefits of field-force management, utility executives and managers should pay keen attention to advancements in real-time location tracking; fully extending mobile workforce management in the enterprise, back-end connectivity with enterprise-wide systems; and security of mobile applications.

CRM and Outsourcing: Inventing the Modern Utility

Developments in IT, outsourcing, customer information and customer relationship systems are challenging long-held notions on essential operations.

New developments in IT, outsourcing, customer information systems, and customer relationship management are challenging long held notions about utilities’ essential operations.

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