Edison Foundation
Raiford Smith is Chief Utility Innovation Officer at AES Corp.
More than a dozen thought leaders and decision makers took the stage at the Edison Foundation's Institute for Electric Innovation's 13th annual Powering the People event in Washington D.C. Enjoy these excerpts.
Raiford Smith: It's more of a master of cheerleading, because so much of what happens in the utility is based on that momentum. In terms of what we're using AI for, what we're using it for is it really touches all of our business, from better understanding our customers.
Ted mentioned it earlier, he said, "I like to think of it as a customer or a segment of one." I always said, "How many segments do we need? Well, first, start by counting, how many customers do we have? That's how many segments we start with."