Billing

Here Comes the Sun

Growing Impacts of Residential Solar on Utility Customer Service

What does PV mean for utilities’ residential customer service operations? From helping customers with supplier selection, through installation and maintenance issues? And with billing? To begin to address this question, we conducted two sets of surveys of residential electricity customers in the second quarter of 2016.

Rooftop Parity

Solar for Everyone, including Utilities

An independent system operator for the distribution network could open more opportunities for distributed energy resources, including rooftop solar.

The End of an Age

Survival in the new market requires embracing new technologies and practices.

New technologies are opening the utility domain to innovation and competition. Traditional utilities will shrink as outsourcing providers and competitors grow. Survival in this new market requires embracing new technologies and practices.

Top 10 EV Challenges

Utilities prepare for a bumpy road.

Electric vehicles promise major benefits for utilities, including increased electricity sales and accelerated transformation of passive energy consumers into collaborative stakeholders. But EV integration faces major challenges, from transformer overloading to the complexity of managing mobile transactions. Addressing these challenges in a collaborative way will allow the industry—and the country—to realize the benefits of a healthy market for electric transportation services.

Vendor Neutral

Former Pres. Bill Clinton and other dignitaries help Duke, Cisco and Charlotte, N.C., launch commercial efficiency initiative; AEP signs 20-year MOU to buy solar output from New Harvest plant; Wartsila expands gas-fired generator in Turkey; U.S. DOE awards geothermal RD&D grants; GE acquires Dresser for $3 billion, and also acquires Calnetix industrial cogen technology; SunEdison sells 70 MW Rovigo PV plant; Ford Motor Co.

CIOs Under Pressure

IT officers are getting more efficient, but guess what keeps them up at night?

Ever-present security concerns are keeping utility chief information officers up at night. With their IT budgets under constraints in a back-to-basics era, four CIOs speak out about their concerns over funding, staffing, and the future.

Utilities Get "Defense"-ive

How cutting-edge military technologies can help solve some of the industry’s most critical issues.

Whether it’s an aging workforce, the impact of competitive markets, or an outdated transmission system, today’s energy and utility organizations are facing a whole new set of challenges. What many people in the industry don’t realize is that the utility sector is not the first to face these kinds of issues. The U.S. military is dealing with, or has dealt with, a strikingly similar set of problems in recent years.

Automatic Meter Reading: Debunking the Myths

Advanced Meter Reading

Advanced Meter Reading

An executive speaks out.

I think, frankly, that it's those marketing folks who conjure up all the myths about advanced meter reading. Rather than sheepishly admitting that their product is deficient in multiple areas, corporate spinmeisters spin webs of words and images into difficult-to-understand concepts, hoping upon hope they can fool us. They bank on the old adage: tell a lie enough and soon people will begin to believe it.

Biling, Blackouts, and the Obligation to Serve

Complex billing is one way to minimize the size and frequency of blackouts.

Complex billing is one way to minimize the size and frequency of blackouts.

The search continues for the smoking gun responsible for the Northeast blackout last August. Absent a clearly defined single cause, analysts turn to the usual suspects: Is the grid large enough? Does it require additional investment? Given that the grid was never designed to handle a competitive industry, is it reasonable to require that it now do so?