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Here Comes the Sun

Growing Impacts of Residential Solar on Utility Customer Service

What does PV mean for utilities’ residential customer service operations? From helping customers with supplier selection, through installation and maintenance issues? And with billing? To begin to address this question, we conducted two sets of surveys of residential electricity customers in the second quarter of 2016.
Byline: 

Daniel Gabaldon, Matt Guarini and Jamie Wimberly

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Customer First

Is the current regulatory compact in anyone’s best interests?

Serving customers’ needs should be a top priority for power companies, irrespective of the regulatory construct and business model. Transformation doesn’t change this basic fact, but how do we break the model without breaking the system?
Byline: 

Charles Dickerson, Darren Brady, and Jamie Wimberly

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