Mobile Mindset
Meeting customers’ service expectations in the smart phone era.
Mobile data services play a vital role for utilities to better engage customers and provide vital information during outage situations.
smart phone
The Social Utility
Mastering multi-channel communications for customer service success.
Utilities across the country are experimenting with various new ways to communicate with customers—from Twitter feeds to text alerts. But few utilities have figured out how to integrate new media channels into a coherent customer engagement approach. A multi-tiered strategy will best serve the needs of customers—and the utility.