How to achieve it in the era of distributed energy
Funding a new infrastructure in an age of uncertainty.
Evidence, findings and raison d’etre.
Some thoughts on Exelon’s takeover of Pepco.
New tools for enhancing utility preparedness and response.
Concerned stakeholders seek an equitable cost-benefit ratio for all ratepayers.
Disaster shows the need for grid modernization. Is technology up to the challenge?
With a road map for planning, utilities can realign organizations, integrate systems, and satisfy stakeholders. The destination: a more resilient grid
Customer satisfaction and electric utilities.
The conventional wisdom about utility spending is correct, but key factors affecting customer satisfaction aren't obvious—and are tricky to control.
How customer satisfaction drives returns on equity for regulated electric utilities.
Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.
Performance measurement and action steps for smart grid investments.
Regulators and customers are holding utilities’ feet to the fire, when it comes to investing in advanced metering and smart grid systems—and rightly so. Making the most of investments requires a systematic approach to establishing standards and monitoring performance. But it also requires policy frameworks and cost recovery regimes that provide the right incentives.