consumer privacy policies

The Michigan Public Service Commission, concerned that existing consumer privacy policies were not expansive enough and were disproportionately directed at customer data collected through advanced metering infrastructure (AMI) equipment, amended its privacy policies to assure that all customer usage information possessed by the state’s energy utilities, and not just that collected via AMI, would be protected. The commission explained that as metering and billing technologies evolve, so, too, must customer privacy practices adapt. (Case No.