Technology Corridor
Technology Corridor
For most energy firms, the returns on investments in customer relationship management have been profoundly disappointing.
Back in the 1950s and 1960s, when big cars were all the rage, energy companies were developing the first systems designed to store and print customer billing data. These early version of the customer information system (CIS), written in FORTRAN and COBOL, ran on massive mainframes. The architectural model was simple.