Off Peak
As energy suppliers gather more detail about customers, opportunities for segmenting and selling them will increase during the next five years.
As technology such as AMR and improved information-gathering systems enhance customer data, energy service providers will be well-positioned to segment load profiles into valuable blocks for sale. According to PHB Hagler Bailly's "Energy Industry Outlook 2000," this bottom-line-enhancing possibility will contribute to the changing customer-energy supplier relationship during the next five years.