EY
Greg Guthridge is the EY Global Energy & Resources Customer Experience Transformation Leader. Nicholas Handcock is EY Global Energy & Resources Customer Experience Transformation Leader, Ernst & Young.
Times have changed, and energy and utility companies understand that customers are at the heart of any transformation that is coming. Regulators are watching too.
That is why the "Energy transition consumer insights" survey by EY needs a spotlight shined on it. It finds that amid disruption, energy is now a personal priority for consumers, with major implications for energy providers that risk being left behind.
It is such an important topic, that Public Utilities Fortnightly talked with experts Greg Guthridge and Nicholas Handcock about why transforming the customer experience is now essential for survival for energy providers. There is much to learn.
PUF's Steve Mitnick: Why do you believe it's important for utilities to understand what customers want or potentially need today and in the future?
Greg Guthridge: Both the consumer market and the energy market are radically evolving. We've taken a data-driven approach to understanding the emerging energy customer and findings from our latest EY energy transition consumer insights survey published earlier this year, which shows some dramatic shifts underway.