We are in the midst of a significant transformation in the energy marketplace that is creating exciting opportunities. At the same time many energy providers are facing continuing pressures to maintain or reduce costs, creating a situation of having to do more with less.
New energy consumers are seeking added value, personalized products and services, and channels of their choosing–all of which go beyond the traditional energy experience. So what can energy providers expect from the new energy consumer, what do they really want and care about, and how can the challenges ahead be turned into opportunities?
This webinar will provide utilities customer care leaders - specifically in customer operations, customer care management, marketing and smart grid services - with fresh insights into the new energy consumer and ways energy providers are developing next-generation customer operations without compromising the operational realities of today.
Topics to be covered during the webinar include:
- Key findings from the third installment of Accenture's multi-year end consumer research program, Actionable Insights into the New Energy Consumer, as well as discussions meant to spark innovative ideas and inspire change as utilities navigate the evolving energy marketplace.
- Insights into opportunities for utilities, specifically around building consumer relationships, changing the customer interaction mix, creating choice and extending the energy ecosystem.
- Key initiatives undertaken at We Energies.