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EIS: What Do Customers Really Want?
The biggest challenge in offering energy information services is increasing awareness of product benefits.
Energy information services (EIS) are a fast-growing component of offerings from energy service providers (ESPs). The products range from services based on monthly billing data, such as bill payment, bill verification, and utility accounting, to more detailed meter-based services such as load profiling and analysis, rate comparison, remote monitoring and control, and even responses to market pricing.
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