Culture, Training – Keys to Overcoming Challenges
Omar Al-Juburi serves as EY Americas Power & Utilities Technology Consulting Leader. Timothy Haskell serves as the EY Americas Power & Utilities People Consulting Leader. Hetal Patel serves as a Partner in the EY Americas Power & Utilities People Consulting practice.
Power and utility leaders are increasingly committed to investing in new and emerging technologies to meet the evolving needs of energy customers. However, many organizations find themselves unprepared to fully realize the returns on these investments, resulting in missed opportunities and challenges in securing funding for future initiatives.
These insights are highlighted in the EY 2025 Future of Energy survey, which gathered responses from five hundred twelve global power and utility executives and employees in the fourth quarter of 2024. The survey reveals how the utility industry perceives technology and the necessary adaptations to harness the value that innovation can provide.
Power and utility companies face a converging set of challenges – meeting growing demand projections, modernizing and strengthening aging infrastructure, complying with increasing regulatory requirements, and responding to evolving customer and stakeholder expectations – particularly concerning reliability, resilience, and sustainability. Each of these factors demands significant attention and resources and almost always is underpinned by technology.