Moderator Bob Rowe is the CEO of Northwestern Energy and Co-Chair of the Institute for Electric Innovation. Brett Carter is Group President of Utilities and Chief Customer Officer at Xcel Energy. Justin Segall is Chief Strategy Officer at Uplight. Erica Borggren is VP Customer Solutions at ComEd. Aaron Berndt is Head of Industry Partnerships at Google.
The Edison Foundation's Institute for Electric Innovation held a webinar, Powering the People: Customer Partnerships Driving the Future of Energy, in mid-October. There were two panels of engaging discussions. The first panel was on "100% Carbon-Free Energy Solutions," and the second panel was on "Using Tech to Engage Customers." The event featured a welcome by Edison Foundation Executive Director Adam Cooper, remarks by Edison Foundation VP Lisa Wood, and closing remarks by EEI President Tom Kuhn.
This second panel looked at the evolution of digital technologies that continues to create new opportunities for households to become more engaged in managing their energy usage. As electric companies, states, and communities seek to balance climate goals with grid reliability and energy affordability, engaging residential customers in their energy decisions is more important. How are electric companies partnering with technology providers to deliver personalized products and services to customers?