Service Monitoring and Enforcement
John Williams is the Director of the Service Monitoring and Enforcement Department at the Public Utilities Commission of Ohio.
PUF: How does your job fit into the Commission?
John Williams: I'm the Director of the Service Monitoring and Enforcement Department. The department is made up of a variety of folks. The biggest piece we have is the PUCO's call center. We act as a window into the PUCO; folks can call here if they're having problems communicating with their utility company or resolving a dispute.
We can work on that dispute here with them and try to mediate it. A lot of people may just want to call here to try to get educated on utility issues. We have a competitive energy market here in Ohio, where we have suppliers that may be knocking on your door in the evenings trying to sell you a product.
Someone may call in here and say, "ABC Supplier contacted me yesterday. What does supplier mean?" We can educate them about what a supplier is, and maybe give them some tips to look out for when they're looking at engaging a supplier.
PUF: Did one of your folks win the Employee of the Month?
John Williams: Each month, we try to nominate one of our employees as Employee of the Month. This month, Drake Riley, one of our supervisors, won the award.