Watch Your Language
Beware of Utility Lingo in Customer-centric World
To be heard, utilities must change the habit of relying on rate case jargon for customer communications.
Beware of Utility Lingo in Customer-centric World
Roger Woodworth
Chairman Wood, Commissioners Brownell, Massey, Breathitt, take a bow
Steve Huntoon
Two by Four, not a Nudge
David Boonin
Massachusetts Case Study
Andrew Kaplan
A No-Brainer
John Hargrove
Hawaii Considering Alternatives to Private Sector Ownership
Leonard Hyman and William Tilles
Built to Last Means Built to Change
Karen George
Heart of Digital Transformation Strategy
Craig Cavanaugh
Edward Hammer, Bertha Lamme Feicht, William Merrill, Marcel Deprez
Steve Mitnick
It leaked, she contended, out of empty sockets if the wall switch had been left on.
Steve Mitnick