The Bigger CIS Picture
Data Mining and Warehousing: Many utilities have no ability to turn raw customer information into significant insights about their business.
The customer-information system (CIS) is the system of record for both customer and meter data, and in combination with asset databases, these information repositories comprise the lifeblood of every utility. They usually are not tuned for analysis or for easy reporting, so a single view of the customer and the business processes surrounding the customer does not exist in most of the systems in use today. Many utilities, as a result, are data rich but information poor. Enter the Data Warehouse.
