Become a PUF Member Organization

Fortnightly Magazine - June 2004

Gen-X and gen-y: Teaching Them the Business

How to bridge the age gap between older and younger workers in the utility industry.

How to bridge the age gap between older and younger workers in the utility industry.

The utility industry will face its most severe workforce problem since World War II in the next five to 10 years-a massive loss of plant- and job-specific knowledge through the retirement of a large portion of today's utility workforce. This magnitude of attrition has been masked somewhat by slow and steady, economically driven staffing cutbacks, but it will accelerate as we move into the second half of this decade.

Byline: 
John J. Juliano
Read Entire Article

Boardroom Directors: Caught in the Matrix

Building a system to evaluate the leadership's ability to meet corporate goals.

Building a system to evaluate the leadership's ability to meet corporate goals.

Nominating committees and CEOs need to ask hard, fundamental questions about their own boards and their board's ability to formulate and govern effective and ethical business strategies. One way to know where you stand is to draw a basic matrix chart. Along the top, list the skill sets your board will require to move the company toward its future goals. Down the left-hand column, list each director. Then begin to check the skills that each current director brings to the board.

Byline: 
Paul Benson
Read Entire Article

Biling, Blackouts, and the Obligation to Serve

Complex billing is one way to minimize the size and frequency of blackouts.

Complex billing is one way to minimize the size and frequency of blackouts.

The search continues for the smoking gun responsible for the Northeast blackout last August. Absent a clearly defined single cause, analysts turn to the usual suspects: Is the grid large enough? Does it require additional investment? Given that the grid was never designed to handle a competitive industry, is it reasonable to require that it now do so?

Byline: 
Brian Owenson
Read Entire Article

Managing Service Quality: The Customer Is Always Right

Service-quality improvements need to be thought through in advance and managed.

Service-quality improvements need to be thought through in advance and managed.

Customer information systems (CIS) are almost never justified and implemented to realize dramatic gains in quality of service. Revenue improvements? Yes. Rates management flexibility? You bet. Delinquency and write-off improvements? Sure. Statutory pressure, including introduction of deregulation? Maybe not as often these days, but still true. Technology consistency, supportability, and application integration? Absolutely.

Byline: 
Jim Hendershot
Read Entire Article

Frontlines

The U.S. faces a near doubling of population this century. Will there be enough power for the people?

Frontlines

The U.S. faces a near doubling of population this century. Will there be enough power for the people?

On this the 75th anniversary of its publication, -a journal that has sought out the truth through its investigation and understanding, been a place for knowledge and scholarship, and been a medium for intellectual discourse within the energy industry-looks out to the future.

In 2004, the quintessential question remains what it was 75 years ago: How will the energy industry meet the demands of tomorrow?

Byline: 
Richard Stavros
Read Entire Article

People

New Opportunities:

People

New Opportunities:

Southern Co. chose Francis S. Blake to stand for election to its board of directors. Blake is an executive vice president at The Home Depot. Blake's election would bring the board to 11 members.

Mirant announced that M. Michele Burns is the company's new CFO and executive vice president, charged with leading the company's financial restructuring. Burns previously has been executive vice president for Delta Air Lines Inc. and a partner with Arthur Anderson LLP.

Byline: 
We welcome submissions to People, especially those accompanied by a high-resolution color photograph. E-mail to: photos@pur.com
Read Entire Article

Power Measurement

A look at issues that could keep energy executives up at night.

Power Measurement

A look at issues that could keep energy executives up at night.

The most common strategic issue depriving utility executives of sleep is the looming clash of investor expectations for steady growth in earnings compared with what utilities can deliver given slow growth in customers and demand. While many dream of assured regulated rates of return, the reality for most utilities is that the 1.5 percent retail growth experienced between 2002 and 2003 will prove unsatisfactory for earnings.

Byline: 
Gary L. Hunt and Jon Ecker
Read Entire Article

Perspective

Grid reliability is one giant step in mainstreaming the technology.

Perspective

Grid reliability is one giant step in mainstreaming the technology.

Wind power is coming of age in the United States. During the past five years, installations have grown by an average 28 percent yearly. Gleaming, high-tech wind turbines now are interconnected to the bulk power grid in some 30 states.

Byline: 
Randall S. Swisher
Read Entire Article

Commission Watch

CPUC questioned historic oversight authority.

Commission Watch

CPUC questioned historic oversight authority.

To guarantee the continued growth of liquefied natural gas (LNG) importation and use in the United States, the energy industry needs to pay close attention to govern the regulation, siting, and operation of LNG import terminals-issues traditionally overseen by the federal government.

Byline: 
Julia R. Richardson and John H. Burnes, Jr.
Read Entire Article

Business & Money

Investors are asking utilities questions about environmental and social risks. Answers can be a challenge.

Business & Money

Investors are asking utilities questions about environmental and social risks. Answers can be a challenge.

When the tech-stock bubble burst in 2001, investors were outraged to learn that many stock analysts were being paid to over-hype stocks. The following year, Enron's ugly public death revealed the presence of a virulent infection in governance of many large and respected companies.

Byline: 
Michael T. Burr
Read Entire Article
V