Technology Corridor
Technology Corridor
What made BG&E's system more reliable than Pepco's?
Reliability and customer information systems (CIS) are rarely mentioned in the same breath. After all, utilities spend millions on their outage management systems to help ensure reliability. But in the wake of Hurricane Isabel last fall, the CIS at Baltimore Gas and Electric (BG&E) gets kudos for helping the utility keep on top of a widespread outage.