Breaking the Voice Barrier: Does Dial Tone Mix with Kilowatt-Hours?Sim Hall

Fortnightly Magazine - December 1996
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What electrics should know about consumer

preference before diving into telecommunications.Electric utilities would enjoy a strong measure of credibility with consumers should they decide to enter the telephone business.

That finding comes from a recent nationwide survey of more than 1,000 households, drawn from counties with a population of at least 85,000 (see box for details).

All in all, at least one in every three metropolitan households claims to be either "somewhat" or "very" likely to buy local phone service from its local electric utility (em even without a price discount (see Chart). Moreover, the number of likely buyers increases sharply when modest price discounts are introduced. Though a larger proportion of consumers appears willing to buy local phone service from long-distance companies, electric utilities fare better than do cable TV operators or cellular carriers.

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